Wash infrequently, by hand, using laundry soap appropriate for delicates. Spot clean as needed. Lay flat to dry completely after washing, pressing poncho firmly into original dimensions.

I am not able to refund items, but DM me @mrsroseglasses on Instagram if you are having an issue that I can try to help you resolve.

If your garment catches on something and a snag is created, I might be able to help you, especially if you live in the Twin Cities. Send a direct message on Instagram to @mrsroseglasses. Include a picture if you can.

The garment tag that comes with your purchase lists the fiber type(s) in your poncho. I always use natural fibers, including wool, alpaca, silk, cotton and/or linen.